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RETURNS, REFUND & REPLACEMENTS
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unwanted or defective item. Used item cannot be returned unless defective. Returned item should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Product must be returned within 30 days of receipt of order.
RETURNING ITEM BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s).
All items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
If you have ordered an item that you no longer require, you are able to return the item to us. Your item must be in its original unused condition to be returned for a refund or replacement. You must return this item to us within 30 days of the purchase date. Please inform us before returning any item so we can provide you with a Goods Return Number (GRN).
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
Please allow 10 to 14 days for the processing of your return.